Shipments, Deliveries and Returns
Shipments and Deliveries
Shipping cost
- Italy and Europe: free
- International: €9.99
Delivery time
- Italy: 6-9 working days
- Europe: 9-14 working days
- International: 14-24 business days
Order Tracking
After your order is processed, you will receive an email with the tracking number. You can track the status of your shipment via our website or the courier's website.
Delayed Delivery
If you do not receive your order within the estimated time, please contact us at our customer service via email at sonolamg@gmail.com or via WhatsApp +39 351 403 2428.
Returns
Returns Policy
If you are not completely satisfied with your purchase, you may return the item within 30 days of receipt for a full refund or exchange.
Return Conditions
- Items must be unused and in the same condition you received them.
- They must be returned with the original packaging and all labels attached.
How to make a return
Contact our customer service via email at sonolamg@gmail.com or via WhatsApp on +39 351 403 2428 to obtain all the information for sending the product.
Return Shipping Costs
The cost of return shipping is borne by the customer.
Reimbursement
Once your return is received and inspected, we will send you a confirmation email. Your refund will be processed within 5-7 business days and will be automatically applied to your original payment method.
Defective or Incorrect Items
If you have received a defective or incorrect item, please contact our customer service team within 7 days of receiving your order. We will replace it at no additional cost.
For any questions regarding deliveries and returns, please contact us:
- Email: sonolamg@gmail.com
- Telephone / WhatsApp: +39 351 403 2428
- Assistance Hours: Mon-Fri 9:00-18:00